Our modular collection inventory updates regularly to reflect current stock levels. Due to the custom nature of our designs, certain configurations may become temporarily unavailable. If your ordered item is out of stock, we'll notify you within 3 business days with options: (1) a comparable modular alternative from our collection, (2) full refund processing, or (3) store credit for future purchases. This approach ensures you can still create your perfect modular wardrobe even if your initial selection isn't available.
All prices are listed in USD and subject to change, particularly for limited-edition modular components. We reserve the right to correct pricing errors (such as a $120 modular jacket listed as $12) and may cancel affected orders. In such cases, we'll issue immediate refunds and notify you of the corrected pricing - essential for maintaining fairness in our specialized design marketplace.
Orders for our modular apparel require 4-7 business days for processing (extending to 8-12 days during peak seasons). Once processed, you'll receive shipping confirmation with tracking details. For custom modular configurations or special requests, we'll provide a specific timeline at checkout to ensure transparency about our design and production process.
We work with specialized carriers to handle our modular apparel shipments carefully. Shipping times vary by destination (see Shipping Policy for specifics), with fees calculated at checkout. International orders include detailed customs documentation describing each modular component's value and purpose, crucial for our global customers building their modular wardrobes.
We accept returns within 21 days of delivery for unworn modular items with original tags. Due to the specialized nature of our products, exchanges may take 10-14 business days to process. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect. This extended return window accommodates the time needed to properly evaluate our modular designs.
All content on ducenmy.com - including modular design schematics, product photography, and system diagrams - is protected by intellectual property laws. Unauthorized commercial use of our modular design concepts or product imagery is strictly prohibited, as these elements represent our unique design philosophy and technical innovation.
ducenmy.com shall not be liable for: (1) Shipping delays caused by carriers or customs inspections, (2) Unavailability of specific modular configurations, (3) Technical issues affecting website functionality, or (4) Third-party misuse of our modular design concepts. This limitation allows us to focus on advancing modular apparel technology while providing reasonable customer protections.
For any service inquiries regarding our modular apparel, please contact our dedicated support team at [email protected]. We typically respond within 24-48 hours, though complex modular design questions may require additional research time.
We may periodically update this Customer Service Policy to reflect improvements in our modular design operations. Significant changes will be communicated via email to active customers. The continued use of our services after such updates constitutes acceptance of the modified terms.
