We understand that modular fashion requires careful consideration. You may cancel your order for a full refund if it hasn't entered our extended processing phase (typically within 4 hours of purchase). To request cancellation, email us at [email protected]. After this 4-hour window, your order will be in production and cannot be canceled, but our comprehensive return options remain available for 30 days post-delivery.
Your satisfaction with our modular designs is paramount. We offer a 35-day return window from the delivery date—significantly longer than standard fashion retailers—to accommodate the time needed to mix and match components. Exchanges are available for size adjustments or different colorways within the same collection. For modular sets, partial returns are accepted if at least one core piece is kept.
All returned modular components must be in original unused condition with protective packaging intact. Interlocking mechanisms must show no signs of wear or assembly. Tags and authenticity certificates for each piece must be present. Due to the technical nature of our designs, any item showing modification attempts (including disassembly marks) will be ineligible for refund. Please use our original modular shipping system or equivalent protective packaging for returns.
Exchanges for modular components require all original connection parts to be included. Size exchanges will be processed within 7 business days of receiving your return. For color/material exchanges, please allow 10 business days as we may need to manufacture replacement units. When exchanging for higher-value modules, the price difference plus a 5% restocking fee will apply. Downgrades receive store credit for the difference.
A $15 return shipping fee applies per modular set returned, reflecting the specialized handling required for our technical garments. This fee is waived for defective items or shipping errors on our part. For international returns, customers are responsible for all customs duties and return shipping costs. We recommend using tracked shipping with insurance matching the item's value.
Refunds for approved returns will be processed within 12-18 business days after we receive and quality-check all components. This extended period ensures each modular piece meets our rigorous reusability standards. The refund amount will exclude original shipping fees and any applicable restocking charges. Store credit refunds are processed 3-5 days faster than card refunds.
Custom-configured modular systems are final sale. Limited edition components may only be exchanged for current inventory equivalents. During seasonal transitions (March/April and September/October), return processing may take an additional 3-5 business days due to inventory audits. All refund amounts are calculated based on the proportional value of returned pieces in multi-part orders.
If your refund hasn't appeared after 18 business days: (1) Verify with your payment provider that no pending authorization holds exist (2) Check for communications from our fraud prevention team (3) Contact [email protected] with your order number and payment confirmation. We guarantee resolution within 7 business days for all properly documented cases, with expedited processing available for premium members.
